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Support Plan Features

For as long as you maintain the Support Plan with Direct Hit, the following benefits apply.

Maintenance Services
  • All Software Upgrades provided, no charge
  • All "fix releases" or "hot fixes" made available
Support Services
  • Telephone and email support.
  • Live over-the-internet demonstrations of THREADS™ on our computers or on yours
Training Classes
Training is available through NTI Law Enforcement Investigative Support Services.
  • Enhancing Investigations with Telephonic Information (5 days)
  • Telephone Training (2.5 days or 5 days)
  • Advanced Telephone (3 days)
Course Information
GSA Pricing

In addition, classes can be customized to meet your agency's specific needs. Contact us for more information.
Recommended Reading
Check out a sample copy of Tel-Tales, a newsletter featuring the latest techniques in telephone analysis. A wide range of related topics have been discussed in past issues.

The author, Robert Lottero, has published all the past issues in a book along with a CD with all the back issues in an indexed, keyword-searchable file. Contact us for more information.
Satisfied Users
Quote[THREADS™] has been the best acquisition our investigators can now employ ...Quote
Det. Sergeant Joe Branham
Drug Enforcement Division
Maryland State Police