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Support
Support Plan Features

For as long as you maintain the Support Plan with Direct Hit, the following benefits apply.

Maintenance Services
  • All Software Upgrades provided, no charge
  • All "fix releases" or "hot fixes" made available
Support Services
  • Telephone and email support for issues or questions related to the operation or maintenance of THREADS™
  • Live over-the-internet demonstrations of THREADS™ on our computers or on yours
  • By request, scheduled interactive group Q & A sessions with the Direct Hit team
Support
Training Classes
Training is available through NTI Law Enforcement Investigative Support Services. Several standard training classes are available and can be provided at your site:
  • Enhancing Investigations with Telephonic Information (5 days)
  • Basic Training (5 days)
  • Telephone Training (2.5 days or 5 days)
  • Advanced Telephone (3 days)
Course Information
GSA Pricing

In addition, classes can be customized to meet your agency's specific needs. Contact us for more information.
Recommended Reading
Check out a sample copy of Tel-Tales, a newsletter featuring the latest techniques in telephone analysis. A wide range of related topics have been discussed in past issues.

The author, Robert Lottero, has published all the past issues in a book along with a CD with all the back issues in an indexed, keyword-searchable file. Contact us for more information.
Training Video
We are producing a video of live THREADS™ training. This video will contain around 20 hours of instruction and will be available for a nominal fee.
Satisfied Users
QuoteTHREADS™ has helped show us links between people using the entity linkage chart from cell phone records.Quote
Det. Michael J. Pusatere
Major Case Unit
Palm Bay Police Department